Mail-In/Carry Procedures

CDO will bear all shipping costs, both from and back to Government site and will be responsible for the equipment from the time of receipt until safe return to the Government.  The Government will provide CDO any unusual transportation instructions for return shipment after repair.  When the User does not require the same serial number equipment, CDO will ship a replacement item no later than 24 hours after notification of failed AIT component.  If the User requires the same serial number equipment, CDO will restore all malfunctioning equipment covered under warranty to a fully operational condition and ship the equipment back to the User no later than ten workdays after receipt of the failed equipment (CONUS and OCONUS).  In the event a same serial number component requested by the User cannot be repaired, CDO will notify the Government User no later than three workdays after receipt of the component at CDO’s facility. AIT-6 returned warranty items marked with an IUID that require change of custody must be coordinated with the customer and reported to the DoD IUID Registry by CDO. The Government User will provide CDO disposition instructions for un-repairable AIT components.